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Frequently Asked Questions

ABOUT
What's wanted.furniture?

We offer an online platform for furnishing inspiration, connecting with designers and curating a furniture marketplace. 

What kind of products does Wanted have?

We curate all kinds of home furnishing items, from chairs to tables, lighting and art & decor. We are always exploring new categories, and we do hope that you will make daily discoveries on our site. 

Do you have a catalog?

No. Currently, we have a 'virtual' catalog. In order to ensure that our customers have access to the most current styles, prices, sizes, and overall selection, we do not publish a physical catalog. Plus, with all the styles that we carry, a catalog would be as big as a phone book! If there is a particular item or design that you are interested in, please feel free to contact us and we will be happy to help you locate it.

What is the difference between buying from Wanted and directly from the retail?

By liaising directly with brand merchants and authorised wholesalers, We are able to offer you furnishing at extremely competitive prices. Authorised brick-and-mortar boutiques have to abide by a regulated price list from the brand itself. These retail prices are higher because they take into consideration overhead operating costs, branding, advertising, follow-up service, and in the case of some brands - free maintenance within a set time frame (usually one year). Wanted is primarily an online retail store, and we do not have hefty overheads to maintain, unlike other physical retail outlets. This way, we are able to maximise savings for our customers. 

 

PRODUCT

Are the colours portrayed on the computer similar to the product?

We do our best to ensure that the colours portrayed on our website are accurate. Our dedicated team of photographers and designers adhere to a stringent procedure whereby each product is physically compared to the computer monitor for best colour match. As such, kindly understand that actual colours may vary due to monitor, display or resolution settings, as well as the type of screen used to view the website.

Are all items you sell genuine?

We believe that great design should be available to the masses. Hence, some of our items are replica pieces, meaning they are not from the real brand manufacturer. This way, we believe everyone can enjoy great design pieces at affordable prices. 

Does Wanted have a showroom where I can see the products?

Yes! You may visit Wanted at 18 Howard Road #08-03 Singapore 369585. Kindly be remind this is not a retail shop but rather a showroom where we display our product and work. Hence, it's best you make an appointment with us in the event we are out for coffee. 

 

ORDERING

I like the wooden chair! Now, how do I buy?

Making a purchase is easy. Simply browse through our store, and when you see something you like, Click on "add to cart". You will be guided through our secured checkout system and viola! You're all done.

If you have any problems, please contact us by emailing hello@wanted.furniture or by telephone on +65 6635 7058 during our office hours of 10:00 – 19:00 GMT Monday to Friday (excluding weekends & public holidays)
How will I know if you have received my order?

After you place your order, you will receive an email from us acknowledging that your order has been received. This does not mean that we have accepted your order. Only after your credit card details have been approved, the delivery address has been verified and the item(s) located, your order will be accepted and the item(s) shipped. At that point, you will receive a second email from us confirming your order. Should any of the item(s) you ordered be unavailable, you will be quickly informed about the out-of-stock piece(s) and your payment for the item(s) will not be processed.

Can I order COD?

I am afraid we do not offer COD service. 

Do you sell to other businesses - Retails/ Corporate / eCommerce ?

Yes, we're happy to sell to both individuals and businesses. If you'd like to know more, please contact us.

 

PAYMENT
How do I know you have received my order and when will payment be taken for my items?

Once you place an order using our online system you will receive an email to the address supplied to confirm your order. Once the goods have been shipped, you will receive an email informing you that we have dispatched your order. Goods will only be charged for once your goods have been shipped.

How do I know it is safe to shop with you?

Wanted takes great pride in offering a safe and secure online shopping experience. We have taken many active steps to ensure the absolute safety of your credit card and personal information. Shoppy processes all credit card sales via a fully secured and reputable third party payment processor. Shoppy does NOT keep full credit card information on record. We also respect your privacy and we're committed to protecting it.

What are the modes of payment?

We accept all major credit cards including Visa & Mastercard. No card information is saved at Shoppy and remains the private property of the card holder at all times before, during, and after the product purchase.

Can I pay by cash or cheque?

Unfortunately not. But if you'd like to order a number of items for a business, please contact us and we can discuss a convenient way to pay.

Why has my payment failed?

This could have happened for a number of different reasons. Firstly, please check that the card you are using is a card that we accept (including Visa Credit, Visa Debit and Mastercard). Secondly, please check if you have entered the card details correctly. Thirdly, is the billing information you provided matched to what your bank has on file (including address and telephone number)? If you've checked everything above and it still isn't working, we recommend you give your bank a call to check.

I'm having trouble paying through my credit card, what should I do?

If you're having problems placing an order using your credit card, simply contact us and we will be glad to help.

Is it safe to use my Credit Card Online?

At Wanted, your personal information is treated safely and securely. We use the latest SSL encryption technology to store and safely transmit your personal and credit card details through our system. All orders are processed though a secure checkout system and we do not store your credit card details.

Is my personal information kept private?

All information you share with us is private and confidential. At no point do we share, lease or sell your personal information to any other Organisation.

 

DELIVERY
Where do you deliver to?

At the moment, we offer FREE deliver to all parts of Singapore. If you live elsewhere and would like to make a purchase, just contact us and we’ll work out a solution for you.

Can I change my delivery details once my order has been dispatched?

Unfortunately we are unable to redirect an order once it has been dispatched. Please ensure that you provide a suitable shipping address when you place an order.

When will I receive my items via delivery?

All our stocks are overseas and we will arrange to be send to Singapore once your order is confirmed. We believe this is the best way to offer competitive pricing to you. For more info, kindly refer to 'Free Shipping'

Note: Wanted.furniture reserves the right to change the delivery date due to unforeseen circumstances such as Act of god, shipwreck, ship sunk, clearance at harbour and customs and/ or break down of our factory production. However for your peace of mind, we will contact you 14 days before the promised delivery date in the event of a delayed delivery to fix another date of delivery with you.

During holiday seasons and peak periods between October to January, do expects delivery delays of two weeks or more due to high traffic volumes. 

 

RETURNS

What if my order is defective or I got the wrong thing?

No problem- send an email to hello@wanted.furniture right away with a quick description of the problem (a photo is really helpful, too), and we'll take care of it ASAP!

How many days do I have to return an item if I am dissatisfied with it? What kinds of items are not subject to returns?

If you are not 100% satisfied with your purchase from Wanted, you can return your item(s) for a full refund in the form of Wanted Credit within 7 days from the day of receive. (Returns must be unused, in the state you received them, and in the original packaging.) Wanted offer 7 days return policy so long you return the item back to us in the original condition. *During the holiday season Nov 20th- Dec 30th we will waive the 7 day window in case you are getting it as a gift. 

Please note that we do not accept returns on sizing basis as the measurements and dimensions of these items are clearly stated on the respective product pages.

 

ACCOUNT
What do I do if I forget my password?

Please use the link provided on the log in page or contact us using the contact form. Your password will be sent to your registered email address. If you are still experiencing problems, just drop us an email to hello@wanted.furniture

Do I need an account to make an order?

No, you can use the guest checkout to complete your order. Having an account not only speeds up the order process, but you will also be able to see your order history; save your personal and payment details as well as edit your favourites items.

My question is not here! What Now?

You must have come up with a very good question :) Please contact us and we will do my best to respond to legitimate questions within 1-3 business days.

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